Privacy Policy

OneHome Property Group Pty Ltd trading as OneHome Property Services

ABN: 98694965734
Website: www.onehomeproperty.com.au

Last updated: February 2026

1. Introduction

OneHome Property Services Pty Ltd (“OneHome”, “we”, “our”, “us”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy outlines how we collect, use, store and disclose personal information.

2. What Information We Collect

We may collect personal information including:

  • Full name

  • Contact details (phone, email, address)

  • Property address

  • Service history

  • Payment information

  • Communication records

  • Website enquiry information

We do not store full credit card or bank details directly. Payments are processed securely through third-party providers.

3. How We Collect Information

We collect information when you:

  • Submit a website enquiry

  • Contact us by phone or email

  • Request a quote

  • Engage our services

  • Set up direct debit or card payments

We may also collect limited information automatically via cookies on our website.

4. Why We Collect Information

We collect personal information to:

  • Provide and manage services

  • Prepare quotes and invoices

  • Process payments

  • Communicate with you

  • Improve our services

  • Comply with legal obligations

We only collect information that is reasonably necessary for our business operations.

5. Payment Information

Payments may be processed via:

  • GoCardless (Direct Debit)

  • Stripe (Card Payments)

  • ANZ (Merchant Services)

Payment providers securely manage financial information. OneHome does not store sensitive banking or card data.

We encourage clients to review the privacy policies of these providers.

6. Disclosure of Information

We may disclose personal information to:

  • Payment service providers

  • Accounting software providers (e.g., Xero)

  • IT service providers

  • Legal or regulatory authorities where required

We do not sell or rent personal information to third parties.

7. Data Security

We take reasonable steps to protect personal information from:

  • Misuse

  • Loss

  • Unauthorised access

  • Modification or disclosure

Information is stored using secure systems and reputable third-party platforms.

8. Access and Correction

You may request access to your personal information or request corrections by contacting us.

We will respond within a reasonable timeframe.

9. Cookies and Website Data

Our website may use cookies to:

  • Improve user experience

  • Analyse website traffic

  • Support marketing activities

You may disable cookies through your browser settings.

10. Complaints

If you have concerns about how we handle your personal information, please contact us.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Contact Us

OneHome Property Services Pty Ltd trading as OneHome Property Services
Email: hello@onehomeproperty.com.au
Phone: 0428 491 284
Website: www.onehomeproperty.com.au